Gleening from Nordstrom’s Employee Manual

Posted by Jake Rasmussen | Posted in Uncategorized | Posted on 15-11-2010

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Like the business world the church could have a laser focus on what Jesus has called them to. As a friend/mentor of my said recently, “I don’t want to be like light diffused, which has no power. Rather, I want to be focused like a laser.”

Are you focusing on what Jesus has called you to do?

For years, Nordstrom’s Employee Handbook was a single 5×8” gray card containing these 75 words:

Welcome to Nordstrom

We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.

Nordstrom Rules: Rule #1: Use best judgment in all situations. There will be no additional rules.

Please feel free to ask your department manager, store manager, or division general manager any question at any time.

During this time, Nordstrom had the highest sales per square foot performance in the retail industry – by almost double.

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